Have you considered the expenditures … (of) employees who:
- Require layers of supervision and the concomitant expense
- Find excuses to arrive late, leave early, and minimize contribution
- Spend time on personal issues, second jobs, and recreation while at work
- Undermine the efforts of colleagues through their urging or their examples of neglecting work
- Alienate customers by providing inadequate service and responsiveness
- Fail to point out errors, omissions, and problems that will cause expense and embarrassment later
- Never offer a new idea or innovation to improve the business, which, competitively, needs new ideas every day
– Book excerpt, pages 35-36, The Power of Strategic Commitment
